How can we help?
These are the questions we hear most. If yours isn't here, write to us and a person will answer.
Getting started
How do I create an account?
Open VOLK and sign in with Apple or Google. No passwords to remember.
How do I add my dog?
We ask for their breed first; if you don't know it, a photo tells us their breed, weight and coat. Then you set up their avatar and their day.
Which phones does it run on?
iPhone. Android is in closed beta: join the beta and we'll tell you when it opens.
Which languages does it have?
English, Spanish and Japanese. It follows your phone.
Your household
How do I invite someone?
In Household, tap “Invite” and choose Family or Walker. They get a link that works once and expires after 14 days.
I got an invitation and the app doesn't open
Install VOLK and tap the link again. If you open it on a computer, the page shows a code to open it on your phone.
Can I cancel an invitation?
Yes. In Household, under Pending invitations, tap “Cancel”. The link stops working.
What happens to what I logged if I leave a household?
It stays in the dog's history, so the family keeps the full picture.
Can I undo something I logged?
Yes, for 5 seconds after you log it. The alert to everyone else waits those 5 seconds: if you undo, it never goes out.
Plans and billing
Who pays for the plan?
The household owner. The plan covers everyone they invite.
How does the free trial work?
The yearly plan comes with 7 days free, once per person. If you don't cancel before it ends, the store charges the year.
How do I cancel?
In the subscription settings of your Apple or Google account. You keep the plan until the end of the period you paid for. Deleting the app doesn't cancel the subscription.
What happens if my plan ends?
Your household goes back to Free. Nothing is deleted: dogs and people over the limit become read-only until you subscribe again.
Can I get a refund?
Apple and Google handle refunds under their own policies. Ask from your store account.
Your data
Who sees what I log?
The people in your household. If you share a dog's record, whoever has the link sees what you chose, until it expires or you revoke it.
Does VOLK track my location all the time?
No. Only while a walk is in progress, and only with your permission. For the weather we use an approximate location that isn't saved to your account.
How do I delete my account?
In the app: Settings → Delete account. If you no longer have the app, write to [email protected].
If something goes wrong
I'm not getting alerts
Check that VOLK has notification permission in your phone settings and that a Focus mode isn't silencing it. If it still doesn't work, write to us.
The walk didn't record the distance right
GPS needs open sky and the “While using the app” location permission. With a weak signal, the distance can come up short.
The app closed on me
Update to the latest version. If it happens again, write to us with your phone model and what you were doing.